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Connect Dynamics 365

Dynamics 365 connects with your environment URL and a Microsoft Entra ID sign-in. Point Airstride at the environment, approve the access, review the field map, and set what partners can see.

4 min readAnimated walkthroughUpdated 28 July 2026

Before you begin

  • Your Dynamics 365 environment URL, and an account that can authorise an integration against it.
  • Permission to approve a connected app in Dynamics 365. On a locked-down org that is an administrator.
  • An Airstride account with access to the App Centre.
  • Nothing installed, and nothing from your IT team.
Step 1

Connect Dynamics 365 from the App Centre

Open Airstride's App Centre and select Dynamics 365. Enter your Dynamics 365 environment URL, then authorise the connection. Airstride requests only the access it needs, and the connect screen lists every scope before you grant it.

app.airstride.ai/apps/crm/dynamics-365
1/5Open the App Centre in Airstride and select Dynamics 365.
  1. Open the App Centre in Airstride and select Dynamics 365.
  2. Enter your Dynamics 365 environment URL.
  3. Grant the access Airstride asks for.
  4. Authorise through Dynamics 365.
  5. Connected. Airstride reads your objects and fields straight away.
Step 2

Review your field mapping

Airstride reads your Dynamics 365 fields automatically, so the map is ready to review the moment you land on it rather than something you build from scratch. Confirm the matches Airstride resolved, then point any custom fields wherever you need them.

Mapping changes apply on the next sync, which is immediate. You never reconnect to change a map.

app.airstride.ai/apps/crm/dynamics-365/mapping
1/4Airstride reads your Dynamics 365 accounts and their fields.
  1. Airstride reads your Dynamics 365 accounts and their fields.
  2. The map arrives filled in, ready to review.
  3. Point a custom field wherever you want it.
  4. Mapping changes apply without reconnecting.
Step 3

Set what partners can see

Use field-level permissions to control partner visibility over stage, value, contacts, custom fields and notes. Apply permission sets per partner role and they are enforced everywhere: the portal, the API and every export.

app.airstride.ai/settings/permissions
1/3Choose the partner role you are setting up.
  1. Choose the partner role you are setting up.
  2. Switch off the fields that role should not see.
  3. The partner view updates everywhere the field appears.
That is it

Sync is live from that moment

Two-way and real time. Register a deal in Airstride and the matching records appear in Dynamics 365 instantly. Update a record in Dynamics 365 and Airstride reflects it in seconds.

app.airstride.ai/deals
1/5Register a deal in Airstride.
  1. Register a deal in Airstride.
  2. The matching Opportunity, Account and Contact appear in Dynamics 365.
  3. Change a record in Dynamics 365.
  4. Airstride reflects it in seconds.
  5. Two-way and live from the moment you connect.

The rest is done for you

Beyond the Dynamics 365 connection, Airstride handles your full setup within 24 hours of signup. Our team migrates all partner data from your CRM, PRM or spreadsheets, connects your partner collateral from Google Docs and other content sources, white-labels your portal to your brand, configures SSO, trains and enables the Partner Activation Agent, and invites your partners. You start day one with everything connected and working.

Common questions

Where do I find the environment URL?

In the Power Platform admin centre, or in the address bar when you have the app open. It is in the form https://yourorg.crm.dynamics.com, and the region suffix matters.

Do our Dataverse security roles still apply?

Yes. Airstride reads and writes as the connecting user, so their security roles are the ceiling on what it can reach. A dedicated integration user with a scoped role is the cleanest setup.

We run several business units. Which one syncs?

The ones the connecting user can see. Scope the integration user to the business units your partner program covers and the sync follows that boundary.

Do I have to reconnect after changing the mapping?

No. Mapping changes take effect on the next sync, which is immediate. The connection itself is untouched.

What if our CRM is not Dynamics 365?

The same steps apply across every CRM Airstride connects to. See the CRM guides for the one you run on, or the integrations directory for the full list.