Renewals
Upsell at renewal goes unregistered
New business mostly gets registered. The upsell at renewal often does not, because everyone assumes the incumbent is protected.
Then it is a fight to get the registration back, or a sale made at a loss to keep the customer. Both are avoidable.
Customer J · renewal and upsell
Vendor A · renews in 45 days
Protection depends on who registered the original deal and whether they knew the rule for that vendor.
New business mostly gets registered. The upsell at renewal often does not, because everyone assumes the incumbent is protected.
Under some programmes the incumbent is not protected on upsell. Under others, a registration expires if the deal has not moved.
On modular platforms, an add-on for your own customer can be registered by another partner.
Illustrative customers and dates.
Capture checks each renewal and upsell against the vendor's protection rules and tells the owner where protection is not in place, or registers it automatically.
New business mostly gets registered. The upsell at the point of renewal often does not, because everyone assumes the incumbent is protected.
Under some programmes the incumbent is not protected on upsell at all. Under others, a registration expires if the deal has not moved in time.
On modular platforms, an add-on for your own customer can be registered by another partner.
Protection depends on who registered the original deal and whether they knew the rule for that vendor.
Checks every renewal and upsell in the CRM against the vendor's protection rules ahead of the date and tells the owner where protection is not in place, or registers it automatically if you prefer. Tracks the expiry of every accepted registration, warns the owner before it lapses and re-registers where the programme allows. Watches the 180 days ahead so that nothing arrives as a surprise.
Renewals and upsell · next 180 days
Checked against each vendor's protection rules
Capture sees
No vendor shares
No vendor shares other partners' registrations, so Capture cannot see them. It can see that your deal is registered, accepted and protected.
Capture cannot see another partner's registrations; no vendor shares those. What it can see is whether your deal is registered and accepted and how long the protection runs under the rules the vendor has published. That is enough to make sure the gap is never on your side.
Each page answers one question buyers ask, so you can send it to whoever needs it.
Every other question is answered on the questions page.
See every questionFrom the vendor's published protection rules and the status of your own registration: accepted, how long it runs and whether the programme protects the incumbent on renewal and upsell. No vendor shares other partners' registrations, so Capture cannot see those. It makes sure the gap is never on your side.
Send a quarter of closed deals for one vendor. We come back with your registration rate and what the quarter would have paid with Capture in place.