Order
No Clear Next Step
The agreement, the training and the pricing guide arrive in three different places. The partner has to work out the order themselves, and steps get skipped.
A partner journey is an ordered list of steps a vendor builds once: accept the agreement, finish a training module, read a document, complete a task. Each step has a deadline. Matching partners are enrolled automatically, see their next step on their home page, and you see who is behind.
Because nobody tells them what to do next. The steps live in a welcome email, a training link and a folder, with no order and no dates.
The agreement, the training and the pricing guide arrive in three different places. The partner has to work out the order themselves, and steps get skipped.
You agreed the first ninety days on the kickoff call. Nothing reminds the partner when a step is due, and nothing tells you when it slips.
Which partners signed the new agreement? Who never opened the training? Answering means a spreadsheet and a round of emails, every time.
One table per journey. Each partner's progress, their next step and how many steps are overdue, with the partners most at risk at the top and a Stalled badge on anyone who has gone quiet.
You build it once and publish it. Airstride enrols the right partners, ticks steps off as they happen, and reminds partners before anything is late.
Name the journey, add steps and drag them into order. A step can be a training module, a document from your Content Library, a task with an instruction and an optional link, or an agreement to accept. Each one is due a number of days after the partner is enrolled.
Publishing checks every step first. If a training module or a document is not visible to the whole audience, publish is refused and every failing step is named, so you fix them in one pass.
After publishing you can add steps, reword them, reorder them and change their due days. A step a partner has already completed cannot be removed. A step added later is due the set number of days after the day it was added.
Choose the audience: a saved partner segment, or everyone who joins. A segment is a rule built from partner type, country, commission motion and tier, or a list of named partners. Publishing enrols every linked partner that matches, and any partner who joins later and matches is enrolled the moment they link to you.
The same saved segments can be the audience for a training module. Assigning a journey's training to the journey's own segment is the simplest way to make sure every enrolled partner can open it.
The audience is fixed once a journey is published. A partner who later stops matching the segment keeps their enrolment and their progress.
Training a partner finished before they were enrolled counts straight away, so nobody is asked to repeat a module they have already passed.
Each partner sees a Your journey card on their home page: step K of N, a progress bar, the next step with its due date, and one button that opens it. Finishing a training module ticks its step with no extra click. Opening a document completes a document step, and any member of the partner company can tick a task.
An agreement step shows the agreement and a checkbox reading "I accept this agreement on behalf of" the partner company. Only a partner admin can accept. Everyone else in the company sees who accepted, on what date, and which version.
Publish a new version of an agreement and the step opens again for every enrolled partner, with a fresh due date. Each version is pinned to the exact file version it was published with, so replacing the file later never changes what a partner accepted.
If a module or document stops being available to a partner, their step says so instead of offering a button, and your table flags it.
Every morning Airstride checks each published journey. Three days before a step is due, every current member of the partner company gets a bell notification and an email. If the deadline passes, they get one overdue notice. You are not the one sending follow-ups.
Your enrolment table ranks partners most at risk first, and marks a partner Stalled after 14 days with no progress of their own. A step you marked complete for them does not count as their progress.
Expand any row to see each step, when it was completed, and who completed it.
A journey strings together the pieces you already run in Airstride: the training, the content library and the agreement.
The questions channel teams ask before they set up their first partner journey. Something else on your mind?
Talk to SalesA partner journey is an ordered list of steps a vendor builds once and publishes to a group of partners, where each step has a deadline counted from the day the partner is enrolled. In Airstride a step can be a training module, a Content Library document, a task, or an agreement to accept.
Build the journey once, publish it to a segment, and let the reminders do the chasing.